Shopping Help

PLACING AN ORDER
When you are done shopping, click "Continue Checkout" to place your order. All of the items in your Crate appear in your order during checkout. If you don't want to order all of the items, simply edit your Crate before continuing to checkout. Once an order is placed, we are unable to make adjustments.  If you need to cancel or change an item please contact customerservice@thudrumble.com we will cancel your order and issue a refund after which you can place a new order.

INTERNATIONAL COUNTRY
If your country is not provided in the drop down menu, please email us for assistance: customerservice@thudrumble.com

CONFIRMATION OF ORDER
After you enter your credit card information and click "Confirm Order" on the review page to submit your final order, we will provide you with a link to print a receipt. You will also receive an e-mail confirming that your order has been received within approximately 24 hours.

PAYMENT AND BILLING
ThudRumble.com accepts the following forms of payment:  
PAYPAL and Credit Card: Visa, MasterCard, American Express, and Discover/Novus. 

SALES TAX
We are required to collect tax for all California customers, based on destination address of your shipment.

SHIPPING OPTIONS*

DOMESTIC:
      UPS  (Will Not Ship To PO BOX/ APO / FPO / DPO Addresses)

           Next Day Air  (Insured, Tracking # Provided)

           2 Day Air (Insured, Tracking # Provided)

           3 Day Select (Insured, Tracking # Provided

           Ground  (Insured, Tracking # Provided, approx. 1-7 business days delivery)

     USPS:       

            Express Mail (Insured, Tracking # Provided, approx. 1-3 business days delivery) *Recommended

            Priority Mail  (*NOT Insured,  No tracking, approx. 2-4 business days delivery)

            Parcel Post (*NOT Insured,  No tracking, approx. 1-8 business days delivery)

           1st Class Mail (*NOT Insured,  No tracking, approx. 1-7 business days delivery)

INTERNATIONAL:
      UPS
            Standard (Canada Only) (Insured, Tracking # Provided, approx. 3-10 business days delivery)

            Worldwide Expedited  (Insured, Tracking # Provided, approx. 3-7 business days delivery)

            Worldwide Express  (Insured, Tracking # Provided, approx. 2-5 business days delivery)

      USPS:

            Express Mail (Insured, Tracking # Provided, approx. 3-8 business days delivery) *Recommended

            Priority Mail  (*NOT Insured,  No tracking, approx. 4-12 business days delivery)

            1st Class Mail (*NOT Insured,  No tracking, approx. 4-18+ business days delivery)

Delivery times vary for APO / FPO / DPO addresses.

*THUD RUMBLE IS NOT RESPONSIBLE FOR LOST/STOLEN PACKAGES TRANSMITTED THROUGH USPS/UPS. THEREFORE, IT IS RECOMMENDED YOU SELECT AN OPTION THAT IS INSURED AND PROVIDES TRACKING INFORMATION.

* Please note: All orders are shipped out during regular business hours (Monday through Friday, not including holidays)

ORDER STATUS AND TRACKING
All Orders will receive at least two e-mails after you have placed your order and provided us with a valid email address. The first confirms that your order has been received (your confirmation number will be included). This email should arrive within approximately 24 hours. The second confirms that your order has been shipped (any tracking information will be included).

Find the applicable UPS or USPS tracking number in the email we sent you confirming that your order has been shipped. Use that number at www.ups.com or www.usps.com to check the status of your order online respectively.

If your order appears late, please remember:

1) to check your email. If there are any complications with your order you will be immediately notified to the email address you provided us.
2) credit card approval must be received prior to processing
3) orders placed after 12PM PST are processed the following business day
4) express delivery only occurs on business days, excluding holidays